Privacy Policy

Last updated: 18 August 2026

Shanghai Ktmoa International Trade Co., Ltd. ("Ktmoa", "we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal data when you visit our website www.ktmoa.com (the "Site") or contact us about our custom plush toys, gifts, and OEM/ODM services.

1. Who we are (data controller)

Ktmoa is a design-driven manufacturer of custom plush toys and corporate gifts, offering OEM/ODM services to businesses worldwide. We are the data controller responsible for the personal data described in this policy.

Registered address: Room 205, West Area, 2nd Floor, No. 707 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone.

Privacy contact: privacy@ktmoa.com

2. Scope of this policy

This policy applies to personal data collected through the Site and through your direct contact with us (for example, by email or WhatsApp). The Site is a business-to-business (B2B) marketing website intended for businesses and adult professionals.

3. Information we collect

3.1 Information you provide directly

The Site does not contain contact forms, account registration, or checkout, and we do not ask you to submit personal data through the Site itself. You may provide us with personal data when you contact us by email or WhatsApp, such as:

• Your name and company name
• Your email address and phone number
• Details of your inquiry, including product specifications, quantities, and any design files or artwork you choose to share

3.2 Information collected automatically

When you visit the Site, our hosting provider automatically records certain technical information in server logs, including:

• IP address and the country derived from it (used to apply regional access restrictions)
• Browser type and version, operating system, and device type
• Referring page and the pages you view
• Date and time of the visit

3.3 Local storage

The Site uses your browser's local storage to remember your preferred language (for example, English, German, or Arabic). This preference is stored locally in your browser and is not transmitted to or read by our servers. You can clear it at any time through your browser settings.

4. How we use your information

We use personal data for the following purposes:

• To respond to your inquiries and prepare quotes (steps taken before entering into a contract)
• To prepare samples, process orders, and deliver our products and services (performance of a contract)
• To maintain the security and proper functioning of the Site, including applying regional access restrictions (legitimate interest)
• To comply with legal obligations, such as tax, accounting, and export-control requirements

Under the EU/UK General Data Protection Regulation (GDPR), our legal bases for processing are Article 6(1)(b) (performance of a contract or steps prior to entering a contract), Article 6(1)(f) (legitimate interests), and Article 6(1)(c) (legal obligation).

5. Third-party services

We use the following third-party providers that may process personal data on our behalf or as independent controllers:

• Vercel Inc. (United States) — website hosting. Vercel processes server logs and, for our regional access settings, the country associated with your IP address.
• Cloudflare, Inc. (United States) — we load an icon font ("Font Awesome") from a Cloudflare content delivery network (CDN). Your IP address and browser user-agent may be processed by Cloudflare to deliver this asset.
• Meta Platforms, Inc. — if you contact us via WhatsApp, Meta processes your messages and related data according to Meta's own terms and privacy policy.
• Email and payment providers — when you communicate or transact with us (for example, through an email provider or Alibaba payment channels or bank transfer for orders), those providers process data under their own policies.

6. International data transfers

We are based in China. The personal data we collect may be transferred to and stored in countries outside the European Economic Area (EEA) or the United Kingdom, including China and the United States, which may not provide the same level of data protection as your home country. We take reasonable steps to ensure your data is handled securely and only for the purposes described in this policy. By contacting us, you acknowledge these transfers.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy and to meet our legal and accounting obligations. Inquiry correspondence is retained for as long as needed to respond to and manage your inquiry and, if a business relationship develops, for the duration of that relationship plus any period required by applicable law. Technical server logs are retained by our hosting provider for a limited period for security and operational purposes.

8. Your rights

If you are in the EEA or the UK (GDPR)

You have the right to request access to, rectification of, or erasure of your personal data; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority in your country.

If you are a California resident (CCPA/CPRA)

You have the right to know what personal data we collect and how we use it, to request deletion of your personal data, and to request correction of inaccurate data. You also have the right to opt out of the "sale" or "sharing" of your personal data for cross-context behavioral advertising.

To exercise any of these rights, contact us at privacy@ktmoa.com. We will verify your identity before acting on a request.

9. Children's privacy

The Site is a B2B marketing website directed at businesses and adult professionals. It is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Links to other websites

The Site contains links to third-party websites (such as Facebook, Pinterest, and WhatsApp). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be noted on this page.

13. Contact us

If you have any questions about this policy or how we handle your personal data, contact us at:

Email: privacy@ktmoa.com
Address: Shanghai Ktmoa International Trade Co., Ltd., Room 205, West Area, 2nd Floor, No. 707 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone